Below you will find frequently asked questions about our company, services, and products. If you have a question that you do not see answered on this page, please email us at [email protected]e.com.
How long does it take to get my hardware once they have been ordered?
The shipping time depends on how far you live from our San Diego warehouse. Generally, your order will reach you in 1 to 5 business days. Shipments do not move on weekends and holidays.
How soon do you ship my hardware after the order has been placed?
We are usually able to ship orders out by the next business day after you order. If you order on Friday, Saturday, or Sunday, we consider the next business day to be Monday. If you need your hinges quicker, give us a call and ask about our rush shipping options. We can usually get these express orders out the same day.
What is your return policy?
You can find our complete return policy here.
Do you ship merchandise outside the United States?
At this time, we only ship to addresses in the continental United States, Alaska, and Hawaii. For APO/FPO/DPO and Canadian orders, please email [email protected] with a list of the SKU numbers and quantities you would like to purchase, along with your complete ship to address. Once we receive this information we will email you a shipping quote. Please note: Canadian shipments have a $50.00 minimum order.
I have a hinge that I am trying to replace but I need help identifying it. Can you help?
Yes! Please click here to visit our Hinge Finder page.
Some of your hinges are sold by the each and some sell by the pair. What is the difference?
When the unit of measure says “pair” that means two hinges. Usually you need one pair of hinges per door. When the unit of measure says “each” that means one hinge. You would usually order 2 “each” hinges per door.
How do you measure your hinges?
We measure our hinges in the open position, as if they were laying open, flat on a table. Height is the first dimension and width is the second dimension. The height direction is usually the same direction as the hinge pin. The width direction is usually the direction that is perpendicular to the hinge pin. “Joint length” is the measurement from tip to tip of the hinge pin.
I want to replace my hinges. How do I make sure the screw holes on the new hinge match the screw holes on the old hinge so I do not have to redrill the holes?
Unfortunately, hinge manufacturers have never standardized the location of their screw hole patterns. Every manufacturer puts their screw holes in a slightly different place. This means that when you replace hinges you will almost certainly have to do some filling and redrilling. The exception to this is Architectural door hinges which are built to a standardized template for each size hinge.
What is the difference between Architectural hinges and Residential hinges?
Residential Grade hinges are lightweight hinges normally used on tract type homes. Architectural Grade hinges are much higher in quality than residential hinges and they are about 50% thicker. They are generally used in custom homes and by homeowners who want to upgrade the hardware in their homes during a remodel. They are made of a thicker base material and are available in a wider selection of sizes and finishes. Architectural Grade hinges are available with ball-bearings to increase the life of the hinge (yes, hinges do wear out). Ball bearings make a heavy door easier to open.
Do you carry any hardware made in the USA?
Yes! We are proud to carry many manufacturers that make their products in the USA. All of our American-made hardware will have a “Made in USA” flag on the product image.
How do I get a catalog of your hinges?
We no longer publish a catalog. Because we add new hinges almost every week, we have found that we cannot keep a catalog up-to-date. We hope you can make use of our website. If you are unable to find what you’re looking for please give us a call. We may be able to special order you what you need.
Where can I find more decorative hardware?
Please visit our sister site, SanDiegoHardware.com.