HardwareSource.com5710 Kearny Villa Rd. Suite A, San Diego, CA 92123 Phone 1-877-944-6437 (toll free, works for U. S. customers only)
Hours: 8:30 AM to 5:00 PM – Monday through Friday – Pacific Time Email: info@HardwareSource.com
Please read below before emailing (saves a lot of time)
1. A PHOTO IS WORTH A THOUSAND WORDS ….Two photos are even better.
- Email two photos of your hinge, as installed in the door
- Uninstalled hinge photos are not helpful, especially for European style hinges.
- Take photo #1 from outside the door (door in closed position, even if hinge is a concealed hinge).
- Take photo #2 of the hinge, with the door in the fully open position.
- Use JPG or .PDF file formats only (700 pixels wide is a good size) – maximum file size of 5MB. No Zipped files please. We cannot open Zipped files.
- If the hinges are off the door, have someone hold the door in the requested positions while you take the photos.
- Click here to open your email program: info@HardwareSource.com or use the photo upload below.
2. FOR OUR TOP FIVE MOST ASKED EMAIL QUESTIONS ..Click Here
3. RETURNS & EXCHANGES: An exchange is done with two transactions, a return and a new purchase. For complete information on returning products Click Here.
4. SKU NUMBERS Please use our SKU numbers to tell us about the exact hinge you are asking about. The SKU number can be found right next to the price on the webpage.
5. ORDER CANCELLATIONS OR CHANGES CANNOT BE ACCEPTED VIA EMAIL – Call our toll free number between 8:30 AM and 5:00 PM (Pacific Time), Monday to Friday.
6. CUSTOMERS OUTSIDE OF THE U.S. -Due to various customs requirements, we ship only to the 50 United States and Canada.
- There is a $50.00 minimum order for shipments to Canada.
- For a price quote on shipping charges to Canada, email us the SKU numbers and quantities that you are interested in, and your complete Canadian address.
- If you have a U.S. Address that we can ship to (friend, relative, etc. that can forward your package to you), we will be happy to ship your item there.
- Canadian Customers: please use our local phone number: 1-858-300-3297.
7. LAST RESORT! SEND US YOUR HINGE If you send us your hinge and you want it back, you must include a pre-paid, pre-addressed mailer (US Mail only).
8. HINGE INFORMATION SECTION – - – For lots of good info on hinges, click here for our “hinge information” section.